This notice tells sellers and vendors who connect our app what data we access, why, who sees it, how long we keep it and how to have it deleted. "We" means Global Parachutes LLC, 447 Broadway, 2nd Floor Suite 281, New York, NY 10013, United States.
1. What we access and why
When you authorize our app in your seller or vendor account, we read your own account data through the official selling partner and advertising APIs: sales and traffic, advertising, inventory, returns, fees and settlement data, and catalog, listing and price details. We use it only to answer questions and give reports about your own business. For sellers who sign up through the app, our access is read-only: we never change your listings, prices, inventory or advertising. (Brands that hire our agency to manage their advertising under a separate agreement allow us to change bids and budgets as that agreement sets out.) We request no permission that gives access to your buyers' personal information, and we never contact your buyers.
About you we keep only what we need to run your account: your company name, the name and email of the people you give logins to, and a record of sign-ins (time, place, result) for security.
2. Calculations and AI
Figures are shown as we receive them. Where we calculate (for example profit after fees), the answer says it is a calculation and how fresh the data is. You ask questions through an AI assistant you choose, such as Claude or ChatGPT; the answer is built from your data. AI-written summaries can contain mistakes, so check important figures.
3. Who sees your data
- You and the people you give logins to. Your login sees only your own brand, and every answer is checked before it is sent so that no other seller's name appears in it. We never sell your data, and we do not combine it with other sellers' data to benchmark, rank or advise any other seller.
- Global Parachutes staff. Our staff can see all sellers' data so that they can run and support the service. Each person signs in with their own named login and a phone code; a small number of system keys used by our own software are held by the owner. We also use your data internally to measure our own team's work against the targets we set for your account.
- Service providers that run the service, each under its own published terms: PythonAnywhere (cloud hosting, United States), which stores the database, backups and logs; Cloudflare (internet security and network), which carries all traffic to and from our service and can technically read it in transit; Amazon Web Services (message queues), which briefly holds advertising and notification messages for your account until our software reads them; Slack (our team chat), which receives internal alerts that can include your account name, product SKUs, prices, fees and profit figures; Microsoft OneDrive (our file storage), which holds account identifiers and some figures in internal notes; Anthropic, the AI assistant our staff use to analyse your data; and the AI assistant you choose to connect, which receives the answers you ask for under its own terms. We do not send your selling data to product-research or email-verification services.
- Authorities or the marketplace operator, only where the law or the marketplace's policies require it.
4. Security
Encrypted connections (TLS 1.2 or higher), a firewall service in front of our server, named logins with phone-code sign-in, and a security-incident process that reports incidents within 24 hours. Our Information Security Policy is available on request.
5. How long we keep it, and deletion
We keep your data while your authorization is active. If you revoke access, cancel, or ask us to delete it, we permanently delete all of your selling data, including backups, within 30 days, except records the law requires us to keep (such as our own invoices to you).
6. Your rights
You can ask us to show, correct, export or delete your data at any time by writing to security@globalparachutes.com. We answer within 30 days. An export is a copy (for example a spreadsheet) of your own data that we hold for your account, never any other seller's data. Where data-protection laws such as the GDPR or California's CCPA apply, you have the rights those laws give.
7. Changes
We will tell connected sellers by email before any change to what data we access or share.
Contact
Global Parachutes LLC, 447 Broadway, 2nd Floor Suite 281, New York, NY 10013, United States · security@globalparachutes.com